Support

Please review the frequently asked questions below to see if you find a solution for problems you might be experiencing. If you don't see anything below, feel free to send an e-mail to support@aktub.com. Be sure to include detailed information about your computer, browser, and keyboard.

Aktub Typing Tutor

IMPORTANT: Every time you want to use the Aktub Typing Tutor, you must make sure that you have switched to the Arabic keyboard input (AR) rather than the English keyboard (EN). You can make this change by looking for (EN) in the menu at the bottom right corner of your screen for the PC and at the top of the screen under the flag for the MAC. You then click on the English (EN) script and select from the menu an Arabic script (AR) instead. Without this, you cannot use the Aktub Typing Tutor. Please follow the instructions you see in Step 4 above to setup the Arabic keyboard. If you missed them, you can find them again at http://aktub.com/typing/select_layout/.

I see the "Alif" on the screen and type but nothing happens.

You need to make sure that the window is in focus. Try clicking on the area around the "Alif" before typing. If that doesn't work, make sure that you are using the latest version of your Internet browser. Aktub uses recent HTML5 technologies that may not be supported by browsers that haven't been updated in over a year. Moreover, we recommend that you use the latest version of Google Chrome or Mozilla Firefox.

I start typing but I get an error message that I am typing in English.

Make sure you have selected the "AR" (Arabic) keyboard before typing. If you are using Windows, make sure that you put the Aktub window in focus by clicking on it before changing to the Arabic keyboard.

I am using Windows and am unable to progress past the lam-alif (ﻻ) key.

You need to download and install the Aktub version of the Arabic keyboard layout to fix this problem. You can do so by following the instructions at http://aktub.com/typing/select_layout/.

I am using Mac OS X and am unable to progress past the dhaal (ذ) key.

You need to download and install the Aktub version of the Arabic Standard layout to fix this problem. You can do so by following the instructions at http://aktub.com/typing/select_layout/

I am using Mac OS X and have downloaded the Arabic Standard layout, but I don't see it as an option in my keyboard settings.

You can try three steps.

  1. Make sure that it is downloaded into the appropriate folder in /System/Library/Keyboard Layouts/ NOT /User/{{yourusername}}/Library/Keyboard Layouts/.
  2. Make sure that the file extension is ".keylayout" NOT ".keylayout.txt" or ".keylayout.xml" (You can check by command-clicking on the file and choosing Get Info -- make sure you do it this way, not by renaming it within Finder).
  3. If you are using an older version of Mac OS X, try logging out or re-booting your computer after downloading and saving the file.